New Telephony System

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We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.

The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.

In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.

For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.

RS Takes the South

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You may have got used to seeing RS Recovery service vans in and around Basingstoke and surrounding, we have now acquired a new depot in the South, near Southampton.

The opportunity was presented to us after our long-time industry friends announced that they were hanging up their keys after 40 years in the recovery industry. R.D. Avery were leading providers of breakdown, accident and vehicle recovery services across Hampshire, Wiltshire and beyond and we are priveledged to be trusted to build upon their solid foundations. Our new depot is home to 11 service vans and 6 recovery trucks – some new, some relocated from the Midlands.

Our service van technicians have vast industry experience, some with over 20 years in the industry, some Master Technicians from main dealers but all of them willing to do whatever it takes to get your vehicles moving.

As you may know, we are approved service agents for Haldex, Wabco, Gray & Adams, Tiger Trailers, TIP, Schmitz-Cargobull and more. All of our technicians have and continue to receive comprehensive training on these trailers, guaranteeing that you receive optimal service in the most efficient and budget-friendly manner.

Each service van is presented to our technicians fully stocked with parts and equipment that are then tailored to each service van dependent upon their customer base and work load. They also carry welders, generators and gas bottles; 90% of our 5 tonne service vans have a winch, ensuring that we stick to our promise of minimal downtime for our customers.

As for the trucks, you may recognise RS70 RSR – one of our more versatile trucks, originally based at our Tipton Head Office. With a FAS8000+6 system, which features a bed weight capacity of 8000kg and an under-lift capacity of 6000kg, it is capable of recovering anything from a car to a HGV. 

FH72 NRC is also based down South. NRC 40T Composite Slider mounted onto a Volvo FH16 750. Find out more here. 

 

For more information on the services we offer in the South or Nationwide, contact us or call our Control Team on 0121 522 2076.

 

Update- RS Snowdon Charity Walk

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On the 13th of November, 15 members of the RS Recovery team tackled the challenging and strenuous terrains of the PYG track to raise money for Acorns Children’s Hospice Trust.

After leaving our HQ at the early hours of 3:45 AM, we finally made it to Snowdonia National Park, all rearing to go with our thermal layers to trap out the low temperatures.

We started walking towards the track from the Pen-y-Pass car park at 7:30 AM as the sun rose, we were surrounded by was clouds that covered everything in the distance.

 

The PYG Track lived up to its expectation and gave us a challenging hike up to the Summit.

After hours of hiking up steep steps, rocks and off-track paths, our RS team eventually made it up to the 3,560 ft high summit with temperatures of minus 3 degrees. We got to the top of the summit around 11:00 AM. The cold air burst out of nowhere as we finally reached the highest point of the mountain.

 

Unfortunately, the visibility was very poor, with no view of what we had conquered for the past few hours but spirits were high, and we all felt proud of our accomplishment!
We spent a while at the summit, taking photos and enjoying our achievement- but we were only halfway!

 

Legs were aching, cramps and strains were taking a toll on some of our team members, but our work still wasn’t done here. It was time to descend.
We decided to descend back down the Miners Track, which was more accessible than the PYG Track at some points.

The Miners Track required various amounts of scrambling when climbing down.  It was very steep, but it went into a flat path afterwards, allowing us to have a more relaxed walk back to the car park.

 

After roughly around 3 hours of descending, we made it back to Pen y Pass, where we started our journey.

 

 

At the time of writing, we have raised a total of £3,340.

Thank You to everyone who has made a donation to our JustGiving page!

 

SafeContractor Accredited

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We are proud to announce that we are now SafeContractor accredited.

 

Another milestone reached in demonstrating our commitment to health & safety, equal opportunities and environmental management.

 

Click the link below to view our certificate:

 

SC Certificate – 03112021

 

London Compliant

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RS Recovery are constantly working to ensure our fleet has the capabilities and compliance to meet our customer demands.  With the help of Centrad – Multi Award Winners in Vehicle CCTV & Telematics Solutions we have been able to ensure our fleet has the ability to travel into Greater London as part of the Direct Vision Standard.

 

 

 

Call a member of our team to find out more about our nationwide vehicle breakdown assistance services – Tel: 0121 522 2076

 

Named the Commercial Motor Breakdown and Recovery Operator of the Year for consecutive years & with over 21 years of being in business, RS Recovery has the expertise needed to deal with all types of vehicles, including cars, vans, HGVs and trailers. Plus, we can provide specialist assistance for truck and trailer faults that require diagnostics, moving deck and tail lift faults, tyres and hydraulic problems.

Versatility added to the fleet

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daf recovery falkom

RS Recovery have taken delivery of a new DAF CF designed and manufactured by Falkom B.V. in the Netherlands. The vehicle returned to the U.K where it underwent final touches by their UK distributor, Rydam Universal. We opted for FAS8000+6 system, which features a bed weight capacity of 8000kg with an under-lift capacity of 6000kg, meaning it will be capable of recovering anything from a car to a HGV. The truck will add versatility to fleet and will cope with the ever changing demands of the daily operation.

 

Added safety

The truck has several features that improve its efficiency and safety when in use:

  • Innovative extendable beacon bar to warn motorists from the rear and improved lighting around the vehicle
  • Compliant for Low Emission Zones/Clean Air ones
  • Extra storage on the nearside of the vehicle, reducing the need to obtain equipment on the offside
  • Passenger capacity upgraded to 5 people with customised seating to replace the bunk bed
  • VDZ recovery system for HGV’s, which eliminates the need to work under the casualty vehicle when being loaded
  • 5 point camera system giving 360 degree viewing coverage around the vehicle

Watch this space for the livery ….

Heavy recovery addition

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The newest addition to the RS Recovery Ltd family.  Previously owned by First Point Commercials in Manchester, we snapped at the opportunity to acquire it.

Its 8×4 chassis with Globetrotter cab, 13-litre engine, I-shift transmission and was custom-designed and manufactured at the the Netherlands-based Falkom factory.  Fitted with the FAW 25.000 kit, the top boom equipment has a 25-tonne lift capacity and an underlift capacity of 10 tonnes at its full reach of 4.5 metres.  The front-steer axles are rated at nine tonnes each and the rear axles are air-suspended, double-drive, hub-reduction rated at 26 tonnes.

The 2017 Euro 6 chassis will also enable us to meet the Low Emissions Zone criteria for travelling into London and the impending zone for Birmingham City in 2020.

 

heavy recovery breakdown hgv truck and trailer volvo falkom

It has been kept immaculate by the team at First Point Commercials but we’re looking forward to getting it in our colours in 2019.