New Telephony System

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We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.

The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.

In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.

For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.

SafeContractor Accredited

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We are proud to announce that we are now SafeContractor accredited.

 

Another milestone reached in demonstrating our commitment to health & safety, equal opportunities and environmental management.

 

Click the link below to view our certificate:

 

SC Certificate – 03112021

 

London Compliant

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RS Recovery are constantly working to ensure our fleet has the capabilities and compliance to meet our customer demands.  With the help of Centrad – Multi Award Winners in Vehicle CCTV & Telematics Solutions we have been able to ensure our fleet has the ability to travel into Greater London as part of the Direct Vision Standard.

 

 

 

Call a member of our team to find out more about our nationwide vehicle breakdown assistance services – Tel: 0121 522 2076

 

Named the Commercial Motor Breakdown and Recovery Operator of the Year for consecutive years & with over 21 years of being in business, RS Recovery has the expertise needed to deal with all types of vehicles, including cars, vans, HGVs and trailers. Plus, we can provide specialist assistance for truck and trailer faults that require diagnostics, moving deck and tail lift faults, tyres and hydraulic problems.

Versatility added to the fleet

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daf recovery falkom

RS Recovery have taken delivery of a new DAF CF designed and manufactured by Falkom B.V. in the Netherlands. The vehicle returned to the U.K where it underwent final touches by their UK distributor, Rydam Universal. We opted for FAS8000+6 system, which features a bed weight capacity of 8000kg with an under-lift capacity of 6000kg, meaning it will be capable of recovering anything from a car to a HGV. The truck will add versatility to fleet and will cope with the ever changing demands of the daily operation.

 

Added safety

The truck has several features that improve its efficiency and safety when in use:

  • Innovative extendable beacon bar to warn motorists from the rear and improved lighting around the vehicle
  • Compliant for Low Emission Zones/Clean Air ones
  • Extra storage on the nearside of the vehicle, reducing the need to obtain equipment on the offside
  • Passenger capacity upgraded to 5 people with customised seating to replace the bunk bed
  • VDZ recovery system for HGV’s, which eliminates the need to work under the casualty vehicle when being loaded
  • 5 point camera system giving 360 degree viewing coverage around the vehicle

Watch this space for the livery ….

COVID-19 Response (24/03/2020)

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In response to the recent challenges presented by the COVID-19 virus, RS Recovery would like to offer reassurances that customer service levels are being kept to the highest standards 24 hours a day.  We have put provisions in place to continue with business as usual whilst protecting the Health and Safety of staff, network contractors and customers.

We’re hugely proud to work around the clock to support the Transport industry and we would like to extend our assistance, to all customers and key working companies during these unprecedented times.

Many thanks to our customers for their continued support.  As ever, please do not hesitate to call if you have any questions.

Many thanks,

RS Recovery Ltd

New Service Van

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A new 2018 Mercedes Sprinter has been added to the mobile service van fleet.  Based out of Basingstoke, it will serve the South East and London regions for all truck and trailer breakdowns.  Fully equipped to deal with common faults to the more complicated ABS/EBS faults, it’s a great addition to the company.

Once again, the van has been be kitted out with racking, from the top team at Van Racking Solutions, with the external touches provided by Jimbars of Carlisle and Whelen light bars from Woodway Engineering.

mercedes sprinter breakdown recovery diagnostics jaltest haldex wabco knorr-bremse

 

Emergency services training exercise

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We had the pleasure to assist the West Midlands Emergency services by recovering a bus into place on the A38 Aston Express Way in Birmingham.  An exercise was undertaken throughout the night and coordinated with a number of agencies to simulate a major road traffic incident.  National Express West Midlands who’d provided the bus, asked us to deliver it and put it place with a number of special requirements so that it was as realistic as possible.

We were glad to have been involved in such an exercise and its importance for continually improving the emergency services.  A short video on the West Midlands Fire Service can be viewed below.

 

Newest addition to the fleet

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The equipment is from Boniface Engineering in Thetford.  We went for the Recoverer Trident with Side-winders (which you can see extended out from the side of the vehicle).  We already had a similar specification vehicle on the fleet but with a 3-axle chassis, so we knew what to expect.  The side-winders add great winching capability and stability to the truck when towing heavy loads.  It’s the first time we’ve gone for a 4-axle chassis and we can now see why it is so popular among other operators.  The additional axle adds better steering and braking which is critical in certain scenarios.