Meet the Tech

Ever wondered what it’s like to be the first on the scene when a vehicle breaks down? In this Q&A, we sat down with one of our experienced roadside technicians to talk about the realities of life on the road and what it takes to keep drivers moving safely and efficiently.
Meet Ewan –  Roadside Technician based in the South.
Roadside Technician - Ewan
🔧 How did you get started?
“I began a 5-year HGV apprenticeship with Mercedes-Benz straight out of school, staying for another 4 years before moving to Basingstoke. There, I joined a family-run commercial garage, gaining experience with various vehicle brands and trailers. This role introduced me to mobile service work and RS Recovery.”
🚛 What makes the job unique?
“No two days are the same. Whether it’s diagnosing trailer ABS/EBS issues, dealing with DPF faults or handling hydraulic problems, there’s always something new to tackle.”
📚 Commitment to Training & Development
“At RS, we’re always learning. I’ve completed IVR (Institute of Vehicle Recovery) roadside safety training, Haldex ABS/EBS diagnostic systems and hybrid/electric vehicle awareness to keep up with industry changes.”

Read more about our partnership here – https://www.rs-recovery.com/official-service-partners/ 

👀 Something that might surprise people?
“Our vans are fully equipped to handle most repairs on the spot, saving drivers from unnecessary downtime.”
*Our vans are stocked with various parts based on different customer requirements thus allowing us to adapt quickly and achieve first-time fixes whenever possible.

🔹 The RS Recovery Culture
“RS is the best company I’ve ever worked for – fair, honest and committed to work-life balance. The team is supportive, and there’s always someone available to help if needed.” (We didn’t bribe him, we promise!)

 

Our technicians are passionate about their work, ensuring your vehicles stay on the road with minimal downtime.

For Roadside Assistance, click here or you can find out more about our services here or call us 0330 333 4545.

Official Service Partners

We’re pleased to announce that we’ve become official service partners for WABCO and Haldex.  Over the past 12 months we’ve acquired the equipment and training required to be formally accredited and undertake work on behalf of these 2 manufacturers.  It means that we’ve widened our service offering to assist with Warranty and Non-Warranty faults that occur on HGV’s and trailers.  As service agents we now have access to readily available parts without relying on long supplier lead times.

 

haldex wabco diagnostics trailer hgv

 

For assistance with ABS/EBS faults please call us on our 24 hour number: 0121 522 2076

New Service Van

A new 2018 Mercedes Sprinter has been added to the mobile service van fleet.  Based out of Basingstoke, it will serve the South East and London regions for all truck and trailer breakdowns.  Fully equipped to deal with common faults to the more complicated ABS/EBS faults, it’s a great addition to the company.

Once again, the van has been be kitted out with racking, from the top team at Van Racking Solutions, with the external touches provided by Jimbars of Carlisle and Whelen light bars from Woodway Engineering.

mercedes sprinter breakdown recovery diagnostics jaltest haldex wabco knorr-bremse

 

Diagnostics postcards have arrived!

Our newly designed postcards highlighting our diagnostics capability have arrived.   We’ll be sending them out to our current and prospective customers in the weeks to come, so that can be pinned up in their offices!

If you’d like a postcard, give us a call on 0121 522 2076 and we’ll gladly send some in the post.

diagnostics wabco haldex knorr-bremse rsrecovery

 

Investment in diagnostics

We’ve recently added to our diagnostics capabilities by investing in equipment for Wabco, Haldex and Knorr-Bremse.  In addition to this, diagnostics systems from Jaltest and DAF Davie have also been purchased.  The new diagnostic systems add to our current capability of Dr. Air Brake and Texa.

The added capabilities have given our technicians the tools to clearly diagnose truck and trailer faults and allow us to complete the necessary repairs.  The diagnostics will be available in both our workshop and mobile service vans, meaning we’re able to attend fleets on customer sites.

 

If you require assistance for your truck or trailer, please get in contact with us on 0330 333 4545 (24 hours)