From Slide Bed to IVR Trainer

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From Slide Bed to IVR Trainer: Michael’s Journey with RS Recovery

At RS Recovery, we pride ourselves on fostering home-grown talent, supporting professional growth and recognising the dedication of our team. Meet Michael, our in house IVR Trainer at RS Recovery, whose journey with us is a testament to commitment, skill and continuous development.

Michael began his journey at RS Recovery several years ago, starting out behind the wheel of a slide bed vehicle. From day one, he demonstrated a strong work ethic, reliability and a natural aptitude for the demands of vehicle recovery. It wasn’t long before his potential stood out and he soon progressed into the challenging world of heavy recovery – a role that requires not only technical skill but calmness under pressure and a thorough understanding of complex recovery operations.

Eager to expand his capabilities even further, Michael took the initiative to gain his incident manager qualifications, positioning himself as a key player in coordinating and managing complex recovery incidents on the roadside and beyond.

Now, we’re incredibly proud to announce that Michael has taken on a new and important position within the RS Recovery team: our in-house IVR (Institute of Vehicle Recovery) Trainer. In this role, he is responsible for sharing his extensive experience and expertise with the next generation of recovery operators – ensuring our high standards are passed on and upheld across the team.

Michael’s progression through the ranks is not just a personal achievement but a reflection of our commitment at RS Recovery to invest in our people. His journey embodies what’s possible when dedication meets opportunity.

Well done, Michael!

Driven to do more: Ben’s Story

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-“RS have supported me in gaining my Class 1 license which is a huge step forward in my career.”

 

Ben started his career as a working on heavy plant equipment before moving on to a maintenance role for a large fleet operator where he found his passion for HGV work. He delved into the world of roadside breakdown gaining experience with lifting deck trailers, tail lifts and more before joining us at RS.

 

What’s the most common job you’re called out for?

“Diagnostics because I’ve trained on various systems such as Haldex, Wabco, Jaltest. Having access to the best kit means we can get the job done efficiently and keep up with industry standards”.

 

Favourite job to attend?
“Since joining RS, I’ve had more opportunities to take part in major incident work as a roadside tech, including rollovers, something I’d never done before. They have became one of my favourite jobs to go to!”

 

What’s the most valuable skill you’ve learned on the job?
“Communication. It plays a big part, anything from communicating with the office to calling parts suppliers and customers.”

 

What keeps you motivated?
“I’d say the chance to do more beyond my main role. I’ve trained new starters, earned my Class 1 license, and learned recovery skills — the opportunities here just keep growing.”

 

✅ We actively invest in our team, providing hands-on training and the latest technology so they can thrive in their roles.

 

To find out more about breakdown assistance or recovery services click here.