Apprentice to Expert!

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🔧 Meet Adam, HGV Roadside Technician!

Roadside Tech - Adam
He started out with his first job as an apprentice at a main dealer, where he spent 18 years developing his skills through hands-on work and in-house training. Adam built a strong foundation in diagnostics, inspections and advanced fault-finding and after a stint at a local family-run business working across a range of vehicles and trailers, he joined us at RS Recovery in 2024.
“What I enjoy most? No two days are ever the same. One minute I’m at a depot diagnosing a generator that won’t start, the next I’m on the motorway with a trailer that’s locked up. I love thinking on my feet – especially when it’s an electrical issue that really makes me dig deep.”
We asked him what keeps him motivated. His answer – “The love for the job, the constant challenge and that feeling when you get something sorted. That’s what it’s all about.”
💡 Since joining RS, he’s completed IVR Levels 1, 2, 3, and 27 for roadside safety, plus his IMI in heavy EV/hybrid vehicles.
⚡Most common breakdowns: Faulty lights, ABS issues, engine or exhaust faults.
🧠Biggest lesson learned: “Good communication – with control, customers and suppliers – goes a long way.”
đź›  Favourite jobs? “The ones that test your brain and teach you something new.”
Not your average 9-5? That’s right. “When you’re on call, the day ends when the job does. But I wouldn’t trade it for anything.”
At RS Recovery, we believe in empowering our technicians with the tools, training and support they need to thrive – we know a great team keeps our customers moving.
For Roadside Technician vacancies search ‘RS Recovery Ltd’ on Indeed or email recruitment@rs-recovery.com.

Meet the Tech

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Ever wondered what it’s like to be the first on the scene when a vehicle breaks down? In this Q&A, we sat down with one of our experienced roadside technicians to talk about the realities of life on the road and what it takes to keep drivers moving safely and efficiently.
Meet Ewan –  Roadside Technician based in the South.
Roadside Technician - Ewan
🔧 How did you get started?
“I began a 5-year HGV apprenticeship with Mercedes-Benz straight out of school, staying for another 4 years before moving to Basingstoke. There, I joined a family-run commercial garage, gaining experience with various vehicle brands and trailers. This role introduced me to mobile service work and RS Recovery.”
đźš› What makes the job unique?
“No two days are the same. Whether it’s diagnosing trailer ABS/EBS issues, dealing with DPF faults or handling hydraulic problems, there’s always something new to tackle.”
đź“š Commitment to Training & Development
“At RS, we’re always learning. I’ve completed IVR (Institute of Vehicle Recovery) roadside safety training, Haldex ABS/EBS diagnostic systems and hybrid/electric vehicle awareness to keep up with industry changes.”

Read more about our partnership here – https://www.rs-recovery.com/official-service-partners/ 

đź‘€ Something that might surprise people?
“Our vans are fully equipped to handle most repairs on the spot, saving drivers from unnecessary downtime.”
*Our vans are stocked with various parts based on different customer requirements thus allowing us to adapt quickly and achieve first-time fixes whenever possible.

🔹 The RS Recovery Culture
“RS is the best company I’ve ever worked for – fair, honest and committed to work-life balance. The team is supportive, and there’s always someone available to help if needed.” (We didn’t bribe him, we promise!)

 

Our technicians are passionate about their work, ensuring your vehicles stay on the road with minimal downtime.

For Roadside Assistance, click here or you can find out more about our services here or call us 0330 333 4545.

Staff Spotlight: Abbie goes to Eindhoven with DAF!

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Courtesy of Adams Morey Southampton (DAF Trucks), Abbie, who oversees our South division, recently had the incredible opportunity to visit Eindhoven.

This recognition is well-deserved and highlights Abbie’s exceptional contributions to our company.

The 3 day trip included a day at the Zolder truck racing event and an exclusive tour of the DAF Factory and Museum.

Behind the Scenes at the DAF Factory

Ahead of the excitement of the races, the visit started with an exclusive tour of the DAF factory in Eindhoven. This experience offered a glimpse into the meticulous process of truck manufacturing. Abbie saw the production line in action, assembly of components and witnessed a completed unit driving off the line.

Following the factory tour, the group visited the DAF Museum. The Museum showcases their rich history and the diverse range of vehicles that they have manufactured over the years.

 

 

 

A Day at the Races

The Zolder truck racing event is a highlight in the truck racing calendar and Abbie was right there in the thick of the action. The event not only provided thrilling entertainment, but also highlighted the impressive engineering and performance capabilities of the trucks.
Much more than an exciting day out, the trip was a testament to the partnership between our company and DAF Trucks.

Witnessing the dedication and innovation that goes into every truck, gave us deeper appreciation for the vehicles that we work with daily. This experience will undoubtedly enhance our service, as we bring back valuable insights and a renewed passion.

 

We are grateful to Adams Morey for this experience and huge shout out to Abbie for your hard work and dedication!

Keep up with us on social media for more behind the scenes at RS Recovery.

New Telephony System

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We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.

The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.

In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.

For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.

SafeContractor Accredited

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We are proud to announce that we are now SafeContractor accredited.

 

Another milestone reached in demonstrating our commitment to health & safety, equal opportunities and environmental management.

 

Click the link below to view our certificate:

 

SC Certificate – 03112021

 

London Compliant

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RS Recovery are constantly working to ensure our fleet has the capabilities and compliance to meet our customer demands.  With the help of Centrad – Multi Award Winners in Vehicle CCTV & Telematics Solutions we have been able to ensure our fleet has the ability to travel into Greater London as part of the Direct Vision Standard.

 

 

 

Call a member of our team to find out more about our nationwide vehicle breakdown assistance services – Tel: 0121 522 2076

 

Named the Commercial Motor Breakdown and Recovery Operator of the Year for consecutive years & with over 21 years of being in business, RS Recovery has the expertise needed to deal with all types of vehicles, including cars, vans, HGVs and trailers. Plus, we can provide specialist assistance for truck and trailer faults that require diagnostics, moving deck and tail lift faults, tyres and hydraulic problems.

Versatility added to the fleet

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daf recovery falkom

RS Recovery have taken delivery of a new DAF CF designed and manufactured by Falkom B.V. in the Netherlands. The vehicle returned to the U.K where it underwent final touches by their UK distributor, Rydam Universal. We opted for FAS8000+6 system, which features a bed weight capacity of 8000kg with an under-lift capacity of 6000kg, meaning it will be capable of recovering anything from a car to a HGV. The truck will add versatility to fleet and will cope with the ever changing demands of the daily operation.

 

Added safety

The truck has several features that improve its efficiency and safety when in use:

  • Innovative extendable beacon bar to warn motorists from the rear and improved lighting around the vehicle
  • Compliant for Low Emission Zones/Clean Air ones
  • Extra storage on the nearside of the vehicle, reducing the need to obtain equipment on the offside
  • Passenger capacity upgraded to 5 people with customised seating to replace the bunk bed
  • VDZ recovery system for HGV’s, which eliminates the need to work under the casualty vehicle when being loaded
  • 5 point camera system giving 360 degree viewing coverage around the vehicle

Watch this space for the livery ….

COVID-19 Response (24/03/2020)

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In response to the recent challenges presented by the COVID-19 virus, RS Recovery would like to offer reassurances that customer service levels are being kept to the highest standards 24 hours a day.  We have put provisions in place to continue with business as usual whilst protecting the Health and Safety of staff, network contractors and customers.

We’re hugely proud to work around the clock to support the Transport industry and we would like to extend our assistance, to all customers and key working companies during these unprecedented times.

Many thanks to our customers for their continued support.  As ever, please do not hesitate to call if you have any questions.

Many thanks,

RS Recovery Ltd

New Service Van

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A new 2018 Mercedes Sprinter has been added to the mobile service van fleet.  Based out of Basingstoke, it will serve the South East and London regions for all truck and trailer breakdowns.  Fully equipped to deal with common faults to the more complicated ABS/EBS faults, it’s a great addition to the company.

Once again, the van has been be kitted out with racking, from the top team at Van Racking Solutions, with the external touches provided by Jimbars of Carlisle and Whelen light bars from Woodway Engineering.

mercedes sprinter breakdown recovery diagnostics jaltest haldex wabco knorr-bremse

 

Emergency services training exercise

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We had the pleasure to assist the West Midlands Emergency services by recovering a bus into place on the A38 Aston Express Way in Birmingham.  An exercise was undertaken throughout the night and coordinated with a number of agencies to simulate a major road traffic incident.  National Express West Midlands who’d provided the bus, asked us to deliver it and put it place with a number of special requirements so that it was as realistic as possible.

We were glad to have been involved in such an exercise and its importance for continually improving the emergency services.  A short video on the West Midlands Fire Service can be viewed below.