Collaborative Success: Demo Day

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At RS Recovery, we pride ourselves on delivering exceptional breakdown and recovery services. To provide our customer with an exclusive, behind-the-scenes look at our expertise in action, we recently hosted an on-site Demo Day at their Head Office; a hands-on experience that showcased our capabilities, team and cutting-edge equipment.

Bringing Recovery to Life
The event was designed to give our customers a first-hand experience of our services beyond just phone interactions. Our team demonstrated how we respond to their breakdowns after the initial call: with efficiency and precision, using fully equipped recovery vehicles and showcasing industry leading tools and techniques. Live truck demonstrations provided an up-close look at the recovery process, offering valuable insights into our operations.

         

 

A Day of Learning and Engagement
More than just a series of demonstrations, the day fostered meaningful conversations and strengthened relationships. Customers had the opportunity to meet the team they usually connect with over the phone as well as our drivers and technicians, engaging in insightful Q&A sessions where they could discuss industry challenges, best practices and our innovative solutions.
Guided tours of our recovery vans allowed insight into the high-tech equipment we rely on to ensure safe and efficient breakdown assistance. Our team were on hand to explain how each tool plays a crucial role in delivering the service our customers depend on.

 

 

 

 

More Than Just Business
Of course, no event is complete without great food and a welcoming atmosphere! A pizza van kept everyone well-fed, allowing a social escape whilst putting faces to names. The event wasn’t just about showcasing our technical expertise – it was about building stronger relationships with those who trust us to keep them moving.

 

 

 

 

 

Looking Ahead in 2025

Reflecting on the success of the day, our Sales Director, Indy Sanghera, shared his enthusiasm:
“The demo day was a resounding success, cementing our partnership with our customers and showcasing the fantastic team and equipment that underpin our business. We look forward to hosting more of these events in 2025 to continue strengthening our relationships.”

We are committed to fostering an open dialogue with our customers and providing them with deeper insights into our operations. With plans to host more Demo Days in the future, we aim to keep building trust, sharing knowledge and ensuring we remain your go-to partner in breakdown and recovery.

 

Stay tuned for future opportunities to see our team in action or contact us to find out more!

Staff Spotlight: Abbie goes to Eindhoven with DAF!

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Courtesy of Adams Morey Southampton (DAF Trucks), Abbie, who oversees our South division, recently had the incredible opportunity to visit Eindhoven.

This recognition is well-deserved and highlights Abbie’s exceptional contributions to our company.

The 3 day trip included a day at the Zolder truck racing event and an exclusive tour of the DAF Factory and Museum.

Behind the Scenes at the DAF Factory

Ahead of the excitement of the races, the visit started with an exclusive tour of the DAF factory in Eindhoven. This experience offered a glimpse into the meticulous process of truck manufacturing. Abbie saw the production line in action, assembly of components and witnessed a completed unit driving off the line.

Following the factory tour, the group visited the DAF Museum. The Museum showcases their rich history and the diverse range of vehicles that they have manufactured over the years.

 

 

 

A Day at the Races

The Zolder truck racing event is a highlight in the truck racing calendar and Abbie was right there in the thick of the action. The event not only provided thrilling entertainment, but also highlighted the impressive engineering and performance capabilities of the trucks.
Much more than an exciting day out, the trip was a testament to the partnership between our company and DAF Trucks.

Witnessing the dedication and innovation that goes into every truck, gave us deeper appreciation for the vehicles that we work with daily. This experience will undoubtedly enhance our service, as we bring back valuable insights and a renewed passion.

 

We are grateful to Adams Morey for this experience and huge shout out to Abbie for your hard work and dedication!

Keep up with us on social media for more behind the scenes at RS Recovery.

SafeContractor Accreditation

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Following an annual audit, RS Recovery has been recognised for maintaining a safe working environment and compliance with industry regulations. This accreditation ensures that we not only meet but exceed the highest standards in our operations.

 

SafeContractor Accreditation

 

What does this mean for you?

 

Enhanced Safety: Our commitment to health and safety ensures that all jobs are carried out with utmost care, minimising risks and ensuring a safe working environment.

Quality Assurance: The SafeContractor Accreditation is a mark of quality, providing you with confidence that you are partnering with a company that values and adheres to industry-leading standards.

Reliability: This accreditation reinforces our reliability and dedication to delivering outstanding results whilst prioritising safety and compliance.

If you’re interested in learning how we can support your fleet and minimise downtime, click here or call 0121 522 2076 for more information.

 

New Telephony System

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We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.

The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.

In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.

For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.

RS Takes the South

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You may have got used to seeing RS Recovery service vans in and around Basingstoke and surrounding, we have now acquired a new depot in the South, near Southampton.

The opportunity was presented to us after our long-time industry friends announced that they were hanging up their keys after 40 years in the recovery industry. R.D. Avery were leading providers of breakdown, accident and vehicle recovery services across Hampshire, Wiltshire and beyond and we are priveledged to be trusted to build upon their solid foundations. Our new depot is home to 11 service vans and 6 recovery trucks – some new, some relocated from the Midlands.

Our service van technicians have vast industry experience, some with over 20 years in the industry, some Master Technicians from main dealers but all of them willing to do whatever it takes to get your vehicles moving.

As you may know, we are approved service agents for Haldex, Wabco, Gray & Adams, Tiger Trailers, TIP, Schmitz-Cargobull and more. All of our technicians have and continue to receive comprehensive training on these trailers, guaranteeing that you receive optimal service in the most efficient and budget-friendly manner.

Each service van is presented to our technicians fully stocked with parts and equipment that are then tailored to each service van dependent upon their customer base and work load. They also carry welders, generators and gas bottles; 90% of our 5 tonne service vans have a winch, ensuring that we stick to our promise of minimal downtime for our customers.

As for the trucks, you may recognise RS70 RSR – one of our more versatile trucks, originally based at our Tipton Head Office. With a FAS8000+6 system, which features a bed weight capacity of 8000kg and an under-lift capacity of 6000kg, it is capable of recovering anything from a car to a HGV. 

FH72 NRC is also based down South. NRC 40T Composite Slider mounted onto a Volvo FH16 750. Find out more here. 

 

For more information on the services we offer in the South or Nationwide, contact us or call our Control Team on 0121 522 2076.

 

Update- RS Snowdon Charity Walk

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On the 13th of November, 15 members of the RS Recovery team tackled the challenging and strenuous terrains of the PYG track to raise money for Acorns Children’s Hospice Trust.

After leaving our HQ at the early hours of 3:45 AM, we finally made it to Snowdonia National Park, all rearing to go with our thermal layers to trap out the low temperatures.

We started walking towards the track from the Pen-y-Pass car park at 7:30 AM as the sun rose, we were surrounded by was clouds that covered everything in the distance.

 

The PYG Track lived up to its expectation and gave us a challenging hike up to the Summit.

After hours of hiking up steep steps, rocks and off-track paths, our RS team eventually made it up to the 3,560 ft high summit with temperatures of minus 3 degrees. We got to the top of the summit around 11:00 AM. The cold air burst out of nowhere as we finally reached the highest point of the mountain.

 

Unfortunately, the visibility was very poor, with no view of what we had conquered for the past few hours but spirits were high, and we all felt proud of our accomplishment!
We spent a while at the summit, taking photos and enjoying our achievement- but we were only halfway!

 

Legs were aching, cramps and strains were taking a toll on some of our team members, but our work still wasn’t done here. It was time to descend.
We decided to descend back down the Miners Track, which was more accessible than the PYG Track at some points.

The Miners Track required various amounts of scrambling when climbing down.  It was very steep, but it went into a flat path afterwards, allowing us to have a more relaxed walk back to the car park.

 

After roughly around 3 hours of descending, we made it back to Pen y Pass, where we started our journey.

 

 

At the time of writing, we have raised a total of £3,340.

Thank You to everyone who has made a donation to our JustGiving page!

 

SafeContractor Accredited

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We are proud to announce that we are now SafeContractor accredited.

 

Another milestone reached in demonstrating our commitment to health & safety, equal opportunities and environmental management.

 

Click the link below to view our certificate:

 

SC Certificate – 03112021

 

RS Snowdon Charity Walk

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Acorns Children’s Hospice Trust provides babies, children and young people aged 0-18 years who have life-limited or life-threatening conditions and associated complex needs with a network of specialist palliative nursing care and support. Children visit Acorns for respite, short breaks, end life and emergency care whilst providing families with a much-needed break from caring around the clock. This support is offered from three hospices based in Worcester, Birmingham and Walsall, as well as in the family home and community.

 

On the 13th November 2021, our RS Recovery team will participate in a Charity walk up Snowdon. The route we will be tackling is the PYG Track. This track is the most rugged and challenging of the six paths?.

We have decided as well as a team-building exercise; it would be a great idea to raise money and awareness for a brilliant charity- Acorns Children’s Hospice Trust. Over the years, we have worked closely with this charity, and we believe it’s a great cause to support.
Any donation would be hugely appreciated!

Donate at – https://www.justgiving.com/fundraising/rs-recovery1

Contractor Of The Year award

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We won Outstanding Contribution Award as well as Contractor Of The Year 2017 from The RAC at an awards ceremony held at The Royal Automobile Club in Pall Mall, London.

It was fantastic to receive recognition for the hard work of our Control Team, Recovery Drivers and Technicians.

“RS are incredibly reliable, very professional and a real pleasure to work with. Despite commercial recovery being complicated at times they always work to a high standard. I would love to replicate the drive and enthusiasm of RS across our Network.” – The RAC

 

Also, a big thank you to our customers for helping us to constantly improve our service that we’re then able to apply across the business.

RAC Contractor Award