New Telephony System

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We have recently invested in a new telephone system, engineered to optimize call routing leading to noticeably reduced wait times when you need us most.

The system ensures your calls are efficiently directed to the appropriate teams; rear leaf spring snapped on your loaded 8-wheeler? Our Head Office team will take care of it. Tractor unit broken down in Inverness and you need it back in the Midlands? Not to worry, our dedicated Dispatch team will have one of our vetted and trusted subcontractors out to you and remain on hand to keep you updated from start to finish.

In short, whilst first-class service has always been our number one priority; the new system (along with our control team, of course) ensures you will experience seamless handling of your breakdowns and hassle-free support from the side of the road until your vehicle is back to base.

For vehicle breakdowns and roadside assistance, call our Control Team on 0121 522 2076.

RS Takes the South

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You may have got used to seeing RS Recovery service vans in and around Basingstoke and surrounding, we have now acquired a new depot in the South, near Southampton.

The opportunity was presented to us after our long-time industry friends announced that they were hanging up their keys after 40 years in the recovery industry. R.D. Avery were leading providers of breakdown, accident and vehicle recovery services across Hampshire, Wiltshire and beyond and we are priveledged to be trusted to build upon their solid foundations. Our new depot is home to 11 service vans and 6 recovery trucks – some new, some relocated from the Midlands.

Our service van technicians have vast industry experience, some with over 20 years in the industry, some Master Technicians from main dealers but all of them willing to do whatever it takes to get your vehicles moving.

As you may know, we are approved service agents for Haldex, Wabco, Gray & Adams, Tiger Trailers, TIP, Schmitz-Cargobull and more. All of our technicians have and continue to receive comprehensive training on these trailers, guaranteeing that you receive optimal service in the most efficient and budget-friendly manner.

Each service van is presented to our technicians fully stocked with parts and equipment that are then tailored to each service van dependent upon their customer base and work load. They also carry welders, generators and gas bottles; 90% of our 5 tonne service vans have a winch, ensuring that we stick to our promise of minimal downtime for our customers.

As for the trucks, you may recognise RS70 RSR – one of our more versatile trucks, originally based at our Tipton Head Office. With a FAS8000+6 system, which features a bed weight capacity of 8000kg and an under-lift capacity of 6000kg, it is capable of recovering anything from a car to a HGV. 

FH72 NRC is also based down South. NRC 40T Composite Slider mounted onto a Volvo FH16 750. Find out more here. 

 

For more information on the services we offer in the South or Nationwide, contact us or call our Control Team on 0121 522 2076.